Services

ServPro warranty repair services are strategically provided nationwide, reflecting ServPro’s commitment to excellent service and operational processes.

ServPro works with manufacturers and customers to provide the best warranty terms possible. As an Authorized Service Agent, ServPro provides warranty services, return material authorization (RMA) processing and administrative services; ServPro has expert troubleshooting capabilities, ECO upgrading and component level repairs. All repairs are made in a clean, static-free environment to ensure quality and reliability.

Help Desk

  • Call Receiving
  • Service Counter
  • Response time less than 1 hour
  • Phone support
  • Initial fault diagnostics with expert systems

Logistics

  • Carry in
  • Parts Delivery One Way
  • Advance Exchange
  • Buffer Stock Handling
  • Carrier management
  • Same business day Delivery (SBD)
  • Next business day Delivery (NBD)
  • Proof Of Delivery (POD)
  • Import & Export of spare units
  • Packaging and handling with forwarder
  • Performa Invoice and other paper work

Stock Management

  • Warehouse services
  • Dedicated customer bin locations
  • Just in time parts management
  • Spare parts control
  • Return to vendor processes
  • Parts salvage Inventory and Stock control

Warranty

  • Customer order information - All customer information necessary to fill orders.
  • Inventory information - Inventory information at any time.
  • Quality and metrics reports - All necessary reports for quality and service level follow up.

Repair

  • Repair & clean Module Level
  • Repair & clean Component Level
  • Diagnostics
  • Burn in and QA procedures
  • Operating System functional checks
  • As new repairs
  • Screening / NTF
  • Scrap Processing
  • Refurbishment
  • Onsite repair service
  • ECN / FCO board upgrades
  • Turn Around Time (TAT) 2 - 14 business days
ServPro can provide the following services to partners and customers:
  • Customer order information - All customer information necessary to fill orders.
  • Inventory information - Inventory information at any time.
  • Serial number information – Reporting serial number information for shipped products toward updating the warranty entitlement database.
  • Quality and metrics reports - All necessary reports for quality and service level follow up.
  • Customer order status – Electronic status updates on any customer order.

Products

  • Mini Computers
  • Personal Computers
  • TFT/LCD display
  • Televisions
  • Uninterruptable Power Supply (UPS)
  • Disk Drives
  • Plasma displays
  • Public displays
  • Printers
  • Tablets
  • Network Equipment
  • Smartphones